Q&A

AUTO BODY Q&A

Do I need an appointment for an estimate?
No appointment needed, just drop in anytime, Monday thru Friday 7:00 a.m. to 4:00 p.m. Sat 8-12pm
How long do estimates take?
Allow approximately 15 minutes for the estimate to be written. If there is a substantial amount of damage, or you have an unusual vehicle (such as a specialty sports car), it may take up to 30 minutes to inspect your vehicle and write the estimate.
What are your hours?
Monday thru Friday 7:00 a.m. to 4:30 p.m. Sat 8:00 a.m.-12 p.m.
Will you work off my insurance Company?
Yes, we work with all insurance companies. Bring us their estimate and we will repair the vehicle according to it, or contact the insurance company for you if the estimate doesn't cover all the related damage.
Do you charge for estimates?
There's no charge for estimates at our shop.
Can you write an estimate over the phone?
There really isn't a way to give a complete estimate over the phone. We prefer to do it right the first time.
Why do I have to come in for an estimate?
So we can pre-order any needed parts, provide an estimate as needed for your insurance company, etc. The process goes faster and you get your vehicle back sooner if we prepare in advance for your appointment.
Can you write an estimate on any vehicle?
Our estimate database accommodates most vehicles on the road.
Is my estimate final and binding?
An estimate is only an estimate. Vehicles are designed (e.g. bumpers) to cover support systems, brackets, impact absorbers, steel reinforcements, intrusion bars, etc. in a manner that makes it impossible to see all the damage. We need to tear down the damaged areas to be certain complete repairs are made. With this in mind, it is likely that there could be additional damage to repair, or additional parts ordered. Your insurance company is very aware of this. When they write an estimate they will advise you to take their estimate to a body shop and have the shop call them if additional damage is noticed.
Where do I park?
Please park in any open stall near our office front door.
What is an insurance adjuster, appraiser or claims representative?
The person who reviews the damage to your vehicle, and carries forward the repair process.
When are you scheduling for?
Our estimators can advise you when our next opening is. After writing the estimate, seeing the damage, or reviewing the insurance company's estimate we can advise you on approximately how long the repairs will take. We will try to get you booked as soon as possible.
Can I just schedule an appointment and drop off my car, then have you write the estimate?
Yes you can, however, the repair process will go faster if we can write the estimate in advance, pre-order your parts and have insurance authorization in place.
Do you have a drop box for keys?
We have an after hours drop box available. Please be sure to lock your vehicle and take all personal valuables out of your vehicle including your parking permit and/or garage door opener.
How long will repairs take?
A general guideline is to look at the total number of hours on your estimate and add preliminary inspection time, paint and/or glass urethane drying time, final inspection and clean-up time. Your estimator can advise you when the estimate is written, how long it will take.
Can you give me a ride?
We would be happy to give you a ride, in the general vicinity - approximately a 10 mile radius from our shop. Please arrange in advance so we can accommodate your needs.
Do you have rental cars?
Rental cars are available through Enterprise Car Rentals. Cost varies by the size of the vehicle. The rental car companys will meet you at our shop or deliver a car to you. We’ll be glad to call either of them for you.
Who pays for the rental car?
If you carry rental car coverage, your insurance company covers the rental car per the policy provisions. If another company is paying for the damage on your vehicle they may pay for the rental car. If you do not have rental coverage, the cost is approximately $25.00 per day varying by the type of vehicle and the number of days you have it.

AUTO BODY Q&A

No appointment needed, just drop in anytime, Monday thru Friday 7:00 a.m. to 4:00 p.m. Sat 8-12pm

Allow approximately 15 minutes for the estimate to be written. If there is a substantial amount of damage, or you have an unusual vehicle (such as a specialty sports car), it may take up to 30 minutes to inspect your vehicle and write the estimate.

Monday thru Friday 7:00 a.m. to 4:30 p.m. Sat 8:00 a.m.-12 p.m.

Yes, we work with all insurance companies. Bring us their estimate and we will repair the vehicle according to it, or contact the insurance company for you if the estimate doesn't cover all the related damage.

There's no charge for estimates at our shop.

There really isn't a way to give a complete estimate over the phone. We prefer to do it right the first time.

So we can pre-order any needed parts, provide an estimate as needed for your insurance company, etc. The process goes faster and you get your vehicle back sooner if we prepare in advance for your appointment.

Our estimate database accommodates most vehicles on the road.

Please park in any open stall near our office front door.

The person who reviews the damage to your vehicle, and carries forward the repair process.

Our estimators can advise you when our next opening is. After writing the estimate, seeing the damage, or reviewing the insurance company's estimate we can advise you on approximately how long the repairs will take. We will try to get you booked as soon as possible.

Yes you can, however, the repair process will go faster if we can write the estimate in advance, pre-order your parts and have insurance authorization in place.

We have an after hours drop box available. Please be sure to lock your vehicle and take all personal valuables out of your vehicle including your parking permit and/or garage door opener.

A general guideline is to look at the total number of hours on your estimate and add preliminary inspection time, paint and/or glass urethane drying time, final inspection and clean-up time. Your estimator can advise you when the estimate is written, how long it will take.

We would be happy to give you a ride, in the general vicinity - approximately a 10 mile radius from our shop. Please arrange in advance so we can accommodate your needs.

Rental cars are available through Enterprise Car Rentals. Cost varies by the size of the vehicle. The rental car companys will meet you at our shop or deliver a car to you. We’ll be glad to call either of them for you.